Quality Survey Beauty
(Non-personal, no names and addresses required)

Quality of service is extremely important to us; our aim is to continuously give you better value. We would be grateful if you could help us in this quest by filling in this survey. Thank you.

  1. Which age group are you? (please select)
  2. Under 18 18-21 22-34 35-54 Over 54
  3. How often do you visit the beauty department? (please select)
  4. Every week 2 weeks 4 weeks 6 weeks 8 weeks 10 weeks More than 10 weeks
  5. When arranging your appointment how well was your enquiry/appointment dealt with?
    (please select 1= Bad - 5= Excellent)
  6. 1 2 3 4 5

    Comments

  7. On arrival to the salon were you offered?
    1. A refreshment
    2. Yes No
    3. Selection of magazines
    4. Yes No
  8. Comments

  9. On attending to you did your beautician introduce Him/Herself?
  10. Yes No
  11. Throughout your consultation how attentive do you feel we were to your needs?
    (please select 1= Bad – 5= Excellent)
  12. 1 2 3 4 5

    Comments

  13. Home beauty-care; were you advised on?
    1. Were you advised on home care/ after treatment advise
    2. Yes No
    3. What products you should use
    4. Yes No
  14. Comments

  15. Did you purchase any products on this visit?
  16. Yes No

    If yes please state which products.

  17. Were you made aware of current salon offers?
    1. Recommend a friend
    2. Yes No
    3. Loyalty card
    4. Yes No
    5. Any other offer please specify
    6. Yes No
  18. Before leaving the salon were you offered a future appointment?
  19. Yes No
  20. Is there anything you feel we could have done better?
  21. What did you particularly like in this visit?
  22. Is there any other treatment you would like to see offered at Rebel Rouge?
  23. When will you visit us again?

Thank you for taking the time to complete this survey.

Copyright 2012 www.rebelrouge.co.uk